SVG
SVG
Karyawan Tetap (Probation)

Customer Relationship Management Manager

KABUPATEN BOGOR
Karyawan Tetap (Probation)
Min. 5 tahun pengalaman
Negosiasi
3 Pelamar
488 Dilihat
Tugas dan tanggung jawab
  1. Plan and implement CRM activities to include implement RFM strategies within the company to retain existing customers, enhance brand loyalty, and expand the brand’s value.
  2. Ensure the customer database is accurately segmented to effectively target marketing activities.
  3. Collaborate with the IT team to define capabilities and drive the implementation of the necessary CRM infrastructure.
  4. Oversee the governance of CRM data, including data standards, data auditing, data structure, user access rights, and reporting.
  5. Strategically plan, execute, and assess the performance of CRM program strategies.
  6. Take responsibility for executing customer retention campaigns, from conceptualization to analysis.
  7. Monitor and evaluate the performance of CRM campaigns to ensure target achievement and optimize the customer experience.
  8. Collaborate with marketing and sales teams to ensure message and approach consistency in CRM campaigns.
  9. Ensure the CRM system provides an effective sales funnel.
  10. Analyze market reports to identify marketing trends that the business should follow.
  11. Generate regular reports on CRM performance, including metrics on customer satisfaction, customer retention, and sales growth.
Kompetensi
  1. Min. Bachelor’s degree in Marketing, Communication, Business, or a related field.
  2. At least has 5 years of work experience in CRM or a related position.
  3. Strong knowledge of CRM strategy concepts, customer data analysis, and CRM software utilization.
  4. Excellent analytical skills and understanding of CRM performance measurement.
  5. Knowledge of best practices within the CRM industry.
  6. Proficiency in using CRM software such as Salesforce, HubSpot, or Microsoft Dynamics CRM.
  7. Strong analytical capabilities and understanding of CRM performance metrics.
  8. Effective communication skills and the ability to interact with customers.
Persyaratan minimum
  • S1
  • 25 - 35 tahun
  • Min pengalaman 5 tahun
Lowongan lainnya
Karyawan Kontrak
Front Desk
KABUPATEN SLEMAN
11 Pelamar
20123 Dilihat
Karyawan Tetap (Probation)
Packaging Development Supervisor
KABUPATEN BOGOR
37 Pelamar
27262 Dilihat
Karyawan Kontrak
Sales Staff
KOTA BANDUNG
1 Pelamar
1009 Dilihat
Karyawan Kontrak
E-Commerce Customer Service
KOTA YOGYAKARTA
16 Pelamar
20789 Dilihat
Karyawan Tetap (Probation)
OPERATION FINANCE BUSINESS PARTNER
KABUPATEN BOGOR
14 Pelamar
16050 Dilihat
Karyawan Kontrak
Helpdesk & Support Staff
KOTA YOGYAKARTA
4 Pelamar
2179 Dilihat
Karyawan Kontrak
Frontliner
KOTA SURABAYA
59 Pelamar
24079 Dilihat
Karyawan Kontrak
Barista
KOTA MALANG
2 Pelamar
7532 Dilihat
Karyawan Tetap (Probation)
Indirect Purchasing Supervisor
KABUPATEN BOGOR
29 Pelamar
27332 Dilihat
Karyawan Kontrak
Social Media Graphic Designer
KABUPATEN BOGOR
6 Pelamar
1031 Dilihat