Tugas dan tanggung jawab
- Respond to requests for technical assistance via phone, email, chat, or in person
- Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues
- Provide excellent customer service by ensuring users feel supported and listened to
- Follow up with users to ensure issues have been resolved satisfactorily
Kompetensi
- Fresh Graduate (S1) or Min. 1 Year experience as Helpdesk Staff (for non S1)
- Familiar with network and windows troubleshooting
- Demonstrating a proactive and solution-oriented mindset
- Willing to work overtime and on national holiday
- Have a valid driving license (SIM A or SIM C) and have personal transportation.
Persyaratan minimum
- S1
- 20 - 25 tahun
- Min pengalaman 1 tahun
